FAQ's

Have questions? We’re here to help!
If you don’t see your answer below, feel free to reach out anytime at info@fashiver.shop — we’d love to hear from you.

1. How long does shipping take?

Orders are processed within 1-2 business days, and delivery typically takes 5-6 business days after shipping. You'll receive tracking information to keep an eye on your order's journey to you!

2. Do you ship internationally?
No, we currently ship only within the United Kingdom.

3. Can I cancel or change my order?
Need to make a change? No problem — just email us within 6 hours of placing your order.
After that, we can’t guarantee changes as it may already be processing.

4. What payment methods do you accept?
We accept all major debit and credit cards — including Visa, Mastercard, American Express, Discover, JCB, Maestro, and PayPal

5. Is your website secure?
Absolutely. Our site uses SSL encryption to keep your information protected and your checkout experience safe.

6. What’s your return policy?
We offer 30-day returns from the delivery date. Returned items must be unused, unwashed, and in their original packaging.

7. How do I start a return?
Just shoot us an email at info@fashiver.shop with your order number and the reason for return. We’ll guide you through the process.

8. Do you offer refunds?
Yes! Once we receive and inspect your returned item, your refund will be processed within 7 business days.